Frequently Asked Questions
About Our Products
With so many choices, how do I know which products are right for me?
Choosing the right supplements can be overwhelming. To make it easier, we’ve grouped our products by category on our website. See our categories here. You’ll notice that many of our products fall into more than one category. If you still need help making a choice, our Customer Service Team will happy to answer your questions: CustomerService@PotentGarden.com
How long do I take a product before I see results?
Results vary depending on the product and the individual. Some supplements start working shortly after use, while others can take a few weeks before you see real results. Your best bet is to take a product consistently, as suggested, for a period of time to let your body take in the beneficial nutrients. Although most of our customers are very happy with our products, all supplements may not work for everyone. If this is the case for you, we’ll be happy to honor our 60-Day Money-Back Guarantee.
Where do you get your ingredients?
Using the highest quality ingredients is extremely important to us. We buy herbs and plant extracts from the places they grow best. For our Spirulina, that is a farm in Southern California. For Black Seed, that is Israel. We work tirelessly to source the best ingredients for each of our products. All Potent Garden products are manufactured in the U.S. from globally sourced ingredients.
Do you offer free product samples?
We don’t give out free samples, but we often have contests that let you win free products to try. You’ll also find contest updates and other special offers on Facebook and Instagram type @potentgarden
Are your products gluten-free?
We have a large number of gluten-free products, which are marked on the labels as NO gluten. We also offer vegan and vegetarian formulas, and many products made without major allergens – soy, milk, eggs, etc. To find specific information, look for the allergen statement on the back of our labels, easily spotted by the large NO in front of it.
Are your products safe?
Absolutely. At Potent Garden, we have a strict set of processes in place to make sure every product you buy has the right strength, composition, purity, and quality of ingredients. Safety is our number one priority.
Beyond Potent Garden’s own set of standards, we follow all industry regulations. Many people think that the supplement industry is unregulated, but that is simply untrue. The U.S. Food and Drug Administration (FDA) carefully regulates the manufacturing processes, safety of ingredients, and marketing practices for all nutritional supplements. In addition, a number of independent organizations have set up additional quality and testing standards that exceed FDA standards. Potent Garden Nutrition is active in several of these programs and follows standards that often go well beyond what’s required.
How are dietary supplements regulated?
All supplements fall under the FDA, which regulates their production, marketing, and sale.
- All manufacturing facilities are regularly inspected by the FDA and must adhere to Good Manufacturing Practices (GMPs), which cover everything from verification of raw materials to product testing and labeling
- All marketing claims made by the manufacturer are closely monitored to make sure no product claims to cure or treat any disease or its symptoms
- Any new ingredient must be submitted to the FDA for review and approval before it can be used in a supplement
- If an ingredient is thought to be harmful, the FDA must decide if a) safety warnings need to be included on the label, or b) the ingredient should be banned and taken off the market.
Can your products be used by children?
We’re flattered you like our products enough to share them with your little ones, but we don’t recommend it. Our supplements are designed with the specific needs of adults in mind, using clinical research and safety data for adults, not children. We recommend children and teens meet their dietary needs by eating a well-balanced diet.
How do I place an order?
You can order from this website or through Amazon. While our Customer Service Team is available to answer your questions, we do not take orders over the phone.
How do I order if I live outside the U.S.?
We are currently not shipping internationally. However in time, we may be expanding to other countries, so check back for updates.
Can I buy your products in stores?
For now, you can get your Potent Garden fix by ordering online. We are working to have Potent Garden products on the shelves of select retailers as early as Spring 2019.
How do I get my money back?
At Potent Garden we make it easy with our 60-Day Money-Back Guarantee, which covers both open and unopened products. If you’re not 100% satisfied with your product, simply write us at CustomerService@PotentGarden.com within 60 days of purchase, and add “Refund Request” to the subject line. In your email, please include 1) a brief explanation of why you’re unhappy, and 2) your order #. You’ll get your money back within a few days!