Products and Product Use
What makes Potent Garden different?
Potent Garden creates thoughtfully formulated dietary supplements designed to support everyday wellness. We focus on quality, consistency, carefully selected ingredients, and formulas that are convenient to incorporate into your daily routine.
How do I choose the right product?
Review the product description, ingredient list, Supplement Facts, and suggested use shown on each product page. Because individual needs vary, consult a qualified healthcare professional if you are uncertain which supplement is appropriate for you.
How should I take my Potent Garden supplement?
Follow the suggested use printed on the product label. Do not exceed the recommended amount unless directed by a qualified healthcare professional.
Can I take more than one Potent Garden supplement?
Some supplements may contain overlapping ingredients. Before combining products, compare their labels and consult your healthcare professional, particularly if you take medication or have a medical condition.
Can I take Potent Garden supplements with medication?
Consult your physician or pharmacist before using dietary supplements with prescription or over-the-counter medication.
Can I use these products while pregnant or nursing?
Consult your physician before using any dietary supplement if you are pregnant, nursing, preparing for surgery, taking medication, or managing a medical condition.
Will everyone experience the same results?
No. Individual experiences may vary based on diet, health, lifestyle, consistency of use, and other personal factors. Potent Garden products are not intended to diagnose, treat, cure, or prevent any disease.
Why might my product or packaging look slightly different?
We may periodically update product labels, packaging, or other design elements. Product appearance may also vary slightly from website images. Always refer to the label on the product you receive for its current ingredients, Supplement Facts, and directions.
Orders and Shipping
Do you offer free shipping?
Yes. Potent Garden currently offers free standard shipping on orders shipped within the continental United States. Any applicable shipping information or exclusions will be displayed during checkout.
Why did my PotentGarden.com order arrive in Amazon packaging?
Orders placed on PotentGarden.com may be packed and shipped through Amazon, our third-party fulfillment provider. Your order may arrive in an Amazon-branded box or envelope, and its tracking information may reference Amazon.
The purchase is still a Potent Garden website order. Contact Potent Garden—not Amazon—if you need assistance.
How can I track my order?
Tracking information will be sent to the email address provided with your order after the order ships. Please check your spam or junk folder if you do not see the message.
Can I change or cancel an order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellation after an order has entered processing or has been sent to our fulfillment provider.
What if I entered the wrong shipping address?
Contact us immediately. We cannot guarantee that an address can be changed after an order enters processing. Customers are responsible for providing complete and accurate shipping information during checkout.
What if my order is damaged, missing, or incorrect?
For a PotentGarden.com order, contact us within seven days of delivery. Please provide your order number and any requested photographs of the product, packaging, shipping label, or visible damage.
What if I purchased through Amazon.com?
Orders placed directly through Amazon.com are governed by Amazon’s policies. Returns, refunds, cancellations, delivery concerns, and damaged or incorrect items must be handled through your Amazon account.
Subscribe & Save
How does Subscribe & Save work?
Select the subscription option and your preferred delivery frequency. You will receive a 10% discount on eligible subscription products and an invoice before each scheduled delivery.
You must pay the invoice before that order can be processed and shipped. Your payment method is not automatically charged for future subscription orders.
Is there a long-term commitment?
No. You may cancel, pause, skip, reschedule, or change your subscription at any time.
How do I manage or cancel my subscription?
Use the subscription-management link included in your subscription or order-confirmation emails. Changes apply to future scheduled orders and should be made before the next invoice or order is generated.
What happens if I do not pay a subscription invoice?
An unpaid invoice will not be processed or shipped. However, ignoring an invoice does not necessarily cancel your subscription. To stop future invoices, cancel your subscription through the subscription-management link or contact us.
Returns and Refunds
What is the Potent Garden satisfaction guarantee?
Our 30-day satisfaction guarantee applies to the first purchase of each eligible Potent Garden product and covers one unit of that product. It is limited to one refund per product, per customer or household.
Please review our Returns & Refunds Policy for complete eligibility requirements.
Do I need to return an opened supplement?
Because dietary supplements are consumable products, Potent Garden generally does not accept or require physical product returns. We may request photographs or other reasonable order verification when reviewing a request.
How long do approved refunds take?
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Contact Us
How can I contact Potent Garden?
Use our Contact Us form for product questions, website-order assistance, subscription help, or other customer-service needs. Including your order number will help us assist you more quickly.
